Solutions · Fashion & apparel
DMAI Pro for Cosmetics & skincare shop
Instagram pages and shops selling makeup, skincare and haircare — international brands (often 'original with authenticity code' or 'sourced from Dubai/Turkey/Europe') and local brands. Top questions: 'Is it original? When does it expire?', 'Which one suits my oily skin?', 'Which foundation shade for wheatish skin?'. Skin-type advice drives sales but must never become medical advice (severe acne, eczema). Opened products cannot be returned.
Questions your customers ask
Each is answered from your own information.
Is it original? Does it have an authenticity code?
When does it expire?
What do you recommend for oily, acne-prone skin?
Is this sunscreen tinted? What's the SPF?
Which foundation shade suits wheatish skin?
Can I use it during pregnancy?
7 ready flows
Skincare product consultationRecommend a suitable routine/product from the catalog and turn the chat into a cart.
Foundation / concealer shade matchPrevent impossible returns (opened makeup) by picking the right shade the first time.
Order from a post / storyTurn a 'price?' comment or product screenshot into a complete order with the right variant and address.
Payment & order confirmationCollect payment the way each market expects (card transfer + receipt in Iran; payment link, Apple Pay, Tabby/Tamara or cash on delivery in the Gulf), match receipts to orders and prevent fake receipts.
Back-in-stock alertKeep customers whose chosen variant is out of stock.
Order trackingAnswer 'when will my order arrive?' without involving the admin, by reading status and tracking from the order itself.
Returns & exchangesLog exchange/return requests neatly with photo and reason, then hand over to a human for the final decision.
Sales stages
- First message
- Consulting
- Suggested cart
- Address complete
- Awaiting payment
- Paid
- Shipped
- Repeat buyer
Instagram ideas
- Comment 'routine' under a skincare Reel → skin-type consultation flow in DM
- Story quiz 'What's your skin type?' with replies → product suggestion
- Story 'New stock just landed' with the keyword 'list' → send list and prices by DM
- Comment 'price' under a product post → short public reply + details and shades in DM
A reminder sent automatically
Hi again 🌷 The product you asked about is still in stock — any questions, or shall I place the order for you?