Solutions · Fashion & apparel
DMAI Pro for Gem testing lab & jewellery appraisal
Gem testing labs and jewellery appraisers who test diamonds, coloured stones, pearls and gold and issue reports or certificates. Stone owners and jewellers DM photos and ask “Is it real? What's it worth? How much is the test and when is it ready?”. Core workflow: explain services and fees from the stored price list, book a drop-off slot, issue an intake receipt per item, announce when the report is ready and release items securely to the owner only. The bot never judges authenticity or value from photos, never makes buy offers and never gives investment advice.
Questions your customers ask
Each is answered from your own information.
Can you tell from the photo if it's real?
How much is this ring worth?
How much is a diamond test?
When will the report be ready?
Can I wait while it's tested?
The diamond is set in a ring — do I need to unmount it?
7 ready flows
Book a test & drop-offPin down the service, explain the fee and book a drop-off slot
Appraisal requestRecord the appraisal purpose and book an appraiser slot
“Is it real / what's it worth?” from a photoFixed reply with no judgement from photos, then invite a test
Test fees & turnaroundAnswer fee questions from the stored price list
Report status & collectionShare the recorded status and release items securely to the owner only
Verify a reportCheck a report number issued by this lab
Trade parcel testing quoteLog a jeweller's or trader's request and pass pricing to the lab
Sales stages
- First message
- Inquiry
- Booked
- Item received
- Testing
- Report ready
- Collected
- Repeat client
Instagram ideas
- Reel “Why you can't tell a real stone from a photo” + comment “TEST” → booking guide
- Behind the scenes of lab instruments (no client items shown without consent)
- Explainer post “Natural vs lab-grown diamonds” + comment “DIAMOND”
- Highlights: “Sample report” and “Intake steps”
A reminder sent automatically
Reminder 💎 Your drop-off is tomorrow at 5:30 pm; don't forget your ID.