Solutions · General retail
DMAI Pro for Shisha tobacco & accessories shop
Shops selling shisha molasses, hookahs and parts, coal and accessories, and where legal, vapes and supplies. Customers DM about flavours, brands, stock, prices, part compatibility and delivery. Tobacco may be sold only to adults of legal age, and online sale or delivery is banned or licensed in several markets; so the assistant always asks age first, takes delivery orders only in markets where the owner has filed a legal basis (otherwise store pickup with ID check only), never encourages use and makes no health claims.
Questions your customers ask
Each is answered from your own information.
How much is this molasses?
Is this flavour in stock?
Do you deliver?
How old do I need to be?
Do I need ID?
Is herbal molasses healthier?
7 ready flows
Order from a post / storyAfter the age gate, turn a price question or screenshot into a complete order, only within the market's law
Flavour finderAfter the age gate, suggest in-stock flavours by taste, without encouraging use
Parts & compatibilityFind the compatible part for a hookah or device model from the catalogue
Payment & receiptCollect payment and match the receipt to the order; confirmation only by a human or the gateway
Order statusShare order status from the order record
Returns & exchangesLog a return request with photo and reason; the admin decides
Store address & hoursAddress, hours and pickup terms from stored info
Sales stages
- First message
- Age confirmed
- Product chosen
- Awaiting payment
- Paid
- Picked up
- Delivered
- Repeat customer
Instagram ideas
- Product post marked «adults only» with comment «price» for DM (no depiction or encouragement of use)
- Story of new flavour stock with replies to DM
- Highlights: «Parts», «Address», «Purchase rules»
- Ice breakers: «Prices & stock» / «Suggest a flavour» / «Hookah parts» / «Store address»
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