Solutions · Professional & business services

DMAI Pro for Typing centre & PRO services

Typing centres and PRO companies in the UAE and the Gulf handle government paperwork for people and companies: visas and residency (via Amer centres for GDRFA Dubai, or ICP in the other emirates), Emirates ID, medical fitness, work permits (MOHRE / Tasheel-type business service centres), attestation and company setup. In Iran the equivalent is Pishkhan and e-judiciary service offices. In DMs and WhatsApp customers mostly ask 'which documents do I need?', 'what's the total cost?' and 'where is my application?'. The assistant should ask the transaction type, give an exact document checklist, receive documents (passport, photo, visa, ID), quote government fees and service fees separately, arrange a visit or document pickup, track application status and send reminders before residency and ID expiry. It must never guarantee government approval.

Questions your customers ask

Each is answered from your own information.

What documents do I need to renew my residency?
What's the total cost?
Why is your fee separate from the government fee?
How long does it take?
Can you do it urgently?
My visa has expired. Is there a fine?

7 ready flows

Service request & document checklistIdentify the transaction, send the checklist, collect documents and quote government and service fees
Residency & Emirates ID renewalCollect renewal details, check fines, coordinate medical and biometrics
Document attestationIdentify document type, issuing country and required steps to estimate cost and time
Book an office visit or document pickupCut waiting time with a fixed slot
Track application statusAnswer 'where is my application?' fast without tying up staff
Corporate PRO & retainerWin companies for a monthly retainer or one-off transactions
Expiry reminder sign-upSave residency/ID/licence expiry dates and send reminders with consent

Sales stages

  1. First message
  2. Checklist sent
  3. Awaiting documents
  4. Documents complete / paid
  5. Submitted to authority
  6. In progress (medical/biometrics)
  7. Issued & delivered
  8. Renewal due

Instagram ideas

A reminder sent automatically

Hi 🙂 We just need the checklist documents to get started. Any questions, just ask.