Scheduling
Booking policies
Booking rules: offered times, cancellation, rescheduling, late arrival and no-shows, holds and reminders. The bot tells customers these rules and applies them.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
On day one, and when no-shows or last-minute cancellations pile up.
Step by step
- 1
Under Offered times, set how many times are offered and how far ahead.
- 2
Cancellation and Rescheduling: how many hours before is free, and what happens after.
- 3
Under Late arrival & no-shows, set the grace time; after it, the booking counts as a no-show.
- 4
Under Reminders, choose reminder times (for example 24 h before and 2 h before) and save.
Common mistakes
- Strict rules without a deposit don't help; if no-shows are high, add a deposit to those services.