Solutions · General retail

DMAI Pro for Variety store & multi-category online shop

Variety and one-price stores and multi-category Instagram shops selling everything from kitchen gadgets and organisers to toys, stationery, simple beauty accessories and seasonal items. There are many SKUs at low unit prices, so most messages are short and repetitive: “Price?”, “In stock?”, “Cash on delivery?”, “Do you ship to my city?”, “Where's my order?”. Customers usually send a screenshot or comment under a post; the bot must find the product in the catalogue, quote price and stock only from the owner's catalogue, combine several items in one order, collect the address and payment method and issue an order code. Shipping, returns and tracking are a big share of support.

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Questions your customers ask

Each is answered from your own information.

How much is it?

Is it in stock?

Do you offer cash on delivery?

Do you ship to my city?

How much is shipping?

When will it arrive?

8 ready flows

Order from a post or storyFind the product, check stock and place the order with address and payment method

Multi-item cartCombine several products in one order with one shipping fee

Checkout & deliveryCollect recipient details, shipping and payment method and place the order

Payment & receiptSend payment details, collect the receipt and have the owner verify it

Price & stock checkAnswer price and stock from the catalogue and move to ordering

Back-in-stock & new arrivalsRecord interest in an out-of-stock item or new-arrival categories

Order statusGive order status from the system and escalate delays

Return & exchangeLog a return request with photos and review it under the store policy

Sales stages

First message
Product identified
In cart
Order placed
Paid / COD
Shipped
Delivered
Repeat customer

Instagram ideas

“New arrivals” posts with the keyword “PRICE” in comments and the price sent automatically by DM
Reels “Handy kitchen gadgets” with an “Order” button in DM
Highlights “How to order”, “Shipping” and “Returns” to cut repeat questions
Customer feedback stories (with permission) and unboxings

A reminder sent automatically

Hi 🛍️ Your order isn't finished yet — shall we complete it? Some items have limited stock.