Solutions · Fashion & apparel
DMAI Pro for Perfume shop
Perfume stores and Instagram pages selling original fragrances, decants (5-30 ml poured from the original bottle), testers and inspired-by essence oils by the gram; in the Gulf, oud, bakhoor and oud oil are also a major share of sales. Customers ask "Is it original? Tester or sealed?", "How long does it last, how is the projection?", "What does it smell like?" and "What would you suggest as a gift for a man?". Recommending by notes and taste, and being fully transparent about the product type (sealed original, tester, decant, inspired-by oil), is the key to trust.
Questions your customers ask
Each is answered from your own information.
Is it original? How can I tell?
Tester or sealed? What's the difference?
What's a decant? Do you pour it from the original bottle?
How long does it last? Is the projection good?
What does it smell like? What are the notes?
What do you recommend as a gift for a man?
7 ready flows
Scent finder (fragrance consultation)Find a scent that fits the taste or the gift, and suggest a decant to try first.
Order from a post / storyTurn a "price?" comment or a product screenshot into a complete order with the right variant and address.
Payment (transfer / link) & receipt checkCollect payment the usual Instagram way, match the receipt with the order, and prevent fake receipts or receipts without an order code.
Authenticity questionBuild trust by explaining the source and signs of authenticity.
Back-in-stock alertDon't lose a customer whose chosen variant is out of stock.
Order statusAnswer "when will my order arrive?" without involving the admin, by reading the status and tracking code from the order itself.
Returns & exchangesLog exchange/return requests neatly with photo and reason, then hand over to a human for the final decision.
Sales stages
- First message
- Scent consultation
- Fragrance, type & size chosen
- Awaiting payment
- Paid
- Shipped
- Delivered
- Bought full bottle after decant
Instagram ideas
- "Price" comment under a fragrance reel → DM with sealed/tester/decant prices
- "Recommend" comment → scent consultation flow
- Story quiz "Sweet or woody?" → personal recommendation
- Ice breakers: "Recommend a scent" / "Decant price" / "Authenticity" / "Track order"
A reminder sent automatically
Hi again. The fragrance you asked about is still in stock; if you have any questions or want me to place the order, just say so here.