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Returns
Return, exchange and warranty requests customers send in DMs, with photos or video of the item.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
Whenever a new request arrives.
Step by step
- 1
Open the request and look at the reason and Customer's photos / video.
- 2
Decide by your return rule and change the status; the customer is told.
- 3
When the item arrives, set the status to Item received; if Put returned items back in stock is on in the shipping settings, it goes back into stock.
Common mistakes
- Before refusing, check the photos closely and write the reason for the customer.