Shipping & logistics
Claims
Claims for damage, loss and delay.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
When a customer reports a damaged or lost shipment.
Step by step
- 1
From the shipment, click Open claim and write a short description.
- 2
Review documents and photos and enter the Approved amount.
- 3
Change the status and Tell the customer.
Common mistakes
- The Declared value is the basis for compensation; ask for it when booking.