Payments — advanced
Refunds
Full or partial refunds, through the gateway or by hand.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
When an order is cancelled or a return is accepted.
Step by step
- 1
Record the refund from the payments inbox or the customer's page and enter the amount.
- 2
If the gateway supports it, choose Through the gateway (when it supports it); otherwise return the money by hand.
- 3
After a manual refund, click Done and Tell the customer.
Common mistakes
- If a gateway refund fails, a ticket opens for the team; don't leave it.