Artificial intelligence — DMAI Pro help

The built-in engine comes with the app and automatically picks the fastest model that suits this computer. Each reply usually takes 1 to 4 seconds, and customer data never leaves the computer.
Test: System page → Built-in AI engine card → Real reply test (3 languages). You see a real reply using your own business information, and whether it would have been sent.
Change the model: Settings → AI model (local). The full installer includes the 0.8B, 2B, 4B and 9B models; the light installer downloads only the ones this computer can run. The bigger the model, the more accurate and the slower it is.
Safety: every number in a reply from the local AI (hours, prices, quantities, in digits or in words) must appear in your business information or in the customer’s own message. If it does not, the reply is not sent and the conversation is handed to a colleague.
Optional: for complex questions, enter a Claude, ChatGPT or Gemini key in Settings → AI brain and set a Monthly cost cap. When the cap is reached, the built-in engine answers instead.

Ready answers (answer bank): instant replies without AI

Frequent questions such as opening hours, address, prices, the price of a specific service, contact options and common questions in your trade are answered in under a second, using only the information you entered yourself.

The System page → Ready answers (answer bank) card shows how many answers are ready and what information the rest still need. The Fill in button takes you straight to the place to fill it in.
Address: in the business settings, enter the address and the location link. If you have Arabic- or English-speaking customers, also enter the address in Arabic and English.
Opening hours: set them on the Default messages page. If your hours are exactly the app’s sample hours, click These are our real hours in that card. Until then, no hours are told to customers.
Prices: replace the sample service with your real services and prices.
Answers specific to you (warranty, shipping, how long a job takes…): in the “Frequently asked questions” section, complete your trade’s drafts with your real answers and turn them on.
In the same card, use Try a question to see which answer would be sent. If there is no ready answer, the message goes to the AI or a colleague as before.
Understanding meaning: customers write casually, with typos, or in Persian written in Latin letters (Finglish). For example “till when r u open today” or “what time u close”. The app also compares the meaning of the message with the ready questions, on this computer and without the internet. It only answers when the meaning is completely clear. Messages like hello, thanks or “I want to talk to a person” do not get a ready answer. The on/off switch is in the same card, and it is on by default.

Voice messages: the customer sends a voice note, the app understands it

When a customer sends a voice message on Instagram, Telegram or WhatsApp, the app turns it into text on this computer, without the internet, and answers it like a written message: from ready answers, flows or the AI. Replies are in text.

On the Conversations page, the text of each voice message is shown above it (“voice message text”), and the audio itself can be played.
If the audio is not clear, the app does not guess. The customer is asked to send it again or to type it, and what was heard is saved in the customer’s case for a colleague.
System page → Voice messages card: on/off, model choice (automatic mode picks one based on the computer’s power) and a test button with a sample voice note in three languages.
Test it in the Simulator with the Record a voice message (microphone) or Send an audio file button.
Reading a voice note takes a few seconds. Meanwhile, other customers’ messages are not kept waiting.

Every customer in their own language: automatic translation

The bot detects each customer’s language from their message (Persian, Arabic or English, even Finglish) and answers in that language. In a fresh install all three languages are on. You can change this in Settings & connections → Business profile → languages.
If you wrote a text in only one language (for example a service name in only one language), it is translated before sending for a customer who speaks another language. The translation is done by this computer’s AI and is kept, so each text is translated only once. Example: a service named “Haircut and beard trim” is sent in Persian or Arabic to a customer who writes in that language.
Safety: if a number, price or link changes in the translation, or the translation looks suspicious, the original text is sent instead. If you want to write the text for each language yourself, fill in that language’s tab in the editor for that text. Your own text always comes before the automatic translation.

The bot’s tone

Settings & connections → Business profile → The bot's tone.
Polite and warm (default): very casual words such as “bro”, “dear”, “buddy” or “sweetie”, which some trades use in their messages, are removed before sending and the sentence stays correct (“Hi bro, …” → “Hi, …”).
Casual, like the trade: the trade pack’s own tone is sent as it is.

An options menu in one message

When the bot offers 4 to 9 options, they all go in one message: a numbered list plus a quick button for each option. On a computer, where quick buttons are not shown, the customer types the option’s number.
A customer never gets stuck in a menu. If, in the middle of choosing, they write a question or something else (such as “can I pay by bank transfer?” or “thanks”), it is answered and the menu is not repeated.
Change the menu style in Settings → Buttons: Compact (default), Vertical (several messages with three buttons each) and Horizontal.

“Auto-reply” or “Manual approval”

There are two buttons at the top of the panel:

Manual approval (default for a fresh install): menus, buttons and flows answer instantly, but AI replies first wait in the Approval queue so you can review and send them. The customer immediately reads “We got your message…”.
Auto-reply: AI replies are also sent instantly. Tip: use manual approval for the first few days, then switch to auto-reply.