There are two installers; both check the computer and install only what it needs:
Full installer (DMAIPro-Setup-Full, about 13 GB, for a USB stick or hard drive): Setup.exe and several files named DMAIPro.pak.001, .002… Everything is in this one folder: the app, the AI engines and models, voice message reading and the tools. No download is needed.
Light installer (DMAIPro-Setup-Light, about 410 MB, to send online): Setup.exe and one file DMAIPro.pak.001. It installs the app, checks the computer, shows what it will download, then downloads only the AI models this computer needs from their official sources (Hugging Face). An internet connection is needed; a broken download goes on where it stopped when you run Setup.exe again.
Copy the whole folder to the customer’s computer and keep every file of it together.
Double-click Setup.exe. If Windows shows “Windows protected your PC”, click More info and then Run anyway.
The installer screen is in English:
Install folder: where the app is installed. The default C:\DMAiPro is best (do not use Desktop, Downloads or OneDrive).
Start DMAI Pro with Windows: leave this ticked so the app starts by itself when the computer turns on.
Click Install. The files are copied and each file’s fingerprint is checked.
At the end, one DMAI Pro icon is created on the desktop. The app starts and the panel opens in DMAI Pro’s own window, like a full program, with no browser address bar.
The DMAI Pro window: closing the window (×) only hides it, and the bot keeps answering messages. The DMAI Pro icon stays next to the Windows clock: double-click it to open the window again, or right-click it to open the panel in your browser or to stop the bot. When a new conversation is waiting for a team member and the window is not in front, a notification appears next to the clock. If the WebView2 engine is not on Windows, the panel opens in an Edge window without an address bar. The panel’s address for a browser is always http://127.0.0.1:8001.
Panel language: the panel first opens in English. In the first step of the setup assistant, choose a language: English, Persian or Arabic. You can also change it later from the top of the page.
You do not need Administrator rights to install. Installing again into the same folder (an update) keeps all your existing data.If the installation does not finish: read the last message on the screen. Usually it means there is not enough free disk space, or the installer was not copied completely (copy it again). Details are in logs\setup.log inside the install folder.
Software licence
Activation page: on the first run, right after you choose the language, the Activate DMAI Pro page opens. You can enter your licence key there or click Continue with the free trial.
In the demo version the app works fully and free of charge for 7 days. The days left are always shown on the licence badge at the top of the panel (for example “Demo version · 5 days left”, “Licence active” or “Read-only”). Click the badge to open the activation page at any time. The same information is on the System page → Licence card.
To activate: on the activation page, copy This computer's code and send it to your seller. Paste the licence key you receive there (or choose the .lic file) and click Activate. The key only works on this computer.
If the trial ends and no key has been entered, the app becomes read-only: customer messages are still received and kept, but nothing is sent. Once you enter a key, everything works again and no data is lost.
