Solutions · Health & medical
DMAI Pro for Elderly care home & day centre
Care homes, residential centres, dementia units and elderly day centres that families contact on behalf of an older relative. The first contact is usually by message and anxious: care level, room type, monthly fee, what's included, visiting rules and booking a tour; then an admission assessment and paperwork. Residence is a recurring monthly contract, and after admission most messages are about visits, updates on the resident, extra charges, monthly renewal and concerns. The bot never diagnoses or gives treatment advice and sends emergencies to the emergency number.
Questions your customers ask
Each is answered from your own information.
How much is the monthly fee?
What's included in the fee?
Do you accept bedridden or dementia residents?
Do you have doctors and nurses?
What are the visiting hours?
Can we see the centre first?
7 ready flows
Care levels & feesAfter an emergency check, understand the resident's needs and explain levels, monthly fees and inclusions.
Book a tourBook an in-person or video tour with the admissions manager.
Admission assessment & paperworkCollect documents for the clinical team's admission assessment, send the admission form and take the first payment.
Day centre & trial dayExplain the day programme, transport and fees and book a trial day.
Visits & resident updatesAnswer residents' families about visits, video calls, updates, outings and belongings.
Monthly fees & renewalMonthly payment, extra charges, care-level changes or notice to leave.
Family concern or complaintSerious, fast handling of concerns about health, falls, care quality, food or billing.
Sales stages
- Inquiry
- Plan explained
- Tour booked
- Trial day
- Admission assessment
- Active resident
- Left
Instagram ideas
- 'A day at the centre' reel (activities, meals, garden) without residents' faces unless consented + comment 'fees' → DM
- 'Families' FAQ' highlight (levels, visits, admission, fees)
- Story introducing staff and the day centre's weekly programme
- General educational post for family carers (no medical advice) inviting a tour
A reminder sent automatically
Hello again 🌿 If you'd like to see the centre in person, we can arrange a tour.